This Privacy Policy describes how GTM Factories (“we,” “our,” or “us”) collects, uses, and protects the personal information of users (“you” or “your”) who interact with our AI-powered service (the “Service”).

1. Information We Collect

We may collect the following categories of information:

a. Information You Provide

• Text, documents, or files you upload or input into the chatbot.

• Contact details (e.g., name, email) if you sign up, subscribe, or communicate with us.

• Feedback or survey responses related to your use of the Service.

b. Automatically Collected Information

• Usage data such as interactions, queries, time spent, and features used.

• Device and browser information (e.g., IP address, operating system, device type).

• Cookies or similar tracking technologies (where applicable).

c. Information from Third Parties

If the Service integrates with platforms such as Google Drive, HubSpot, or other connected sources, we may access data authorized by you through those services under their respective terms.

2. How We Use Information

We use your information to:

• Provide and improve the AI’s responses and overall Service quality.

• Personalize your experience and maintain conversation continuity.

• Communicate with you regarding updates, features, or support.

• Ensure compliance with our terms, policies, and legal obligations.

• Conduct internal analytics and research to enhance performance and accuracy.

We do not sell or rent your personal information.

3. Data Sharing and Disclosure

We may share data with:

• Service Providers that support our operations (e.g., hosting, analytics, or email delivery).

• Compliance Authorities when required by law, subpoena, or legal process.

• Business Transfers in connection with mergers, acquisitions, or restructuring.

We do not share conversation data for advertising or marketing purposes.

4. Data Retention

We retain personal data only for as long as necessary to:

• Provide the Service and fulfill its intended purpose.

• Comply with legal, contractual, or regulatory obligations.

Upon request, you may ask for your data to be deleted or anonymized.

5. Data Security

We implement administrative, technical, and physical safeguards to protect your information from unauthorized access, alteration, or disclosure.
However, no system is completely secure, and you use the Service at your own risk.

6. Your Rights

Depending on your location (e.g., under GDPR or CCPA), you may have the right to:

• Access, correct, or delete your personal information.

• Withdraw consent for data processing.

• Request a copy or export of your data.

• Opt-out of communications or targeted personalization.

To exercise these rights, contact us at [insert contact email].

7. Third-Party Links and Integrations

Our Service may include links or integrations with third-party platforms (e.g., Google Drive, HubSpot, Canva).
We are not responsible for the privacy practices or content of those services. Review their respective privacy policies before connecting or sharing data.

8. Use of AI and Automated Processing

This Service uses AI technology (e.g., GPT-5) to generate responses.
Inputs may be processed and temporarily stored to improve quality and functionality but are not used to train public AI models unless explicitly stated.

9. Children’s Privacy

The Service is not intended for individuals under the age of 16.
We do not knowingly collect personal data from minors. If you believe a child has provided data, contact us for immediate removal.

10. Updates to This Policy

We may update this Privacy Policy periodically.
Changes will be reflected by the “Last Updated” date above. Material updates will be communicated via email or Service notification.

11. Contact Us

If you have any questions, concerns, or data-related requests, please contact:
📧 jamie@gtmfactories.com
🏢 GTM Factories, Pittsburgh PA 15234